ReachKeeRefund Policy
| Situation | What happens |
|---|---|
| Unused (no credits used; time plan not started) | Full refund to the original payment method |
| Already used | No refund |
| Billing error or double charge | Credits restored after we check |
| Outage over 24 hours caused by us | Time plans extended by the days lost |
| Free credits | Not refundable |
| Suspended for breaking the Terms | No refund |
How to ask
Email hello@reachkee.com with your account email, plan or order number and the reason. We reply within 1 business day.
Invoices
Please contact us.